Customer Support Specialist - Brighton Real Estate (Bekasi)

Join Brighton Real Estate as a Customer Support Specialist in Bekasi and become a key part of our dynamic team dedicated to delivering exceptional service to clients and stakeholders. In this role, you will provide administrative and operational support, ensuring seamless communication and efficient problem-solving for our clients. With a focus on customer satisfaction, you will handle inquiries, resolve issues, and maintain our reputation for excellence in the real estate industry.

Brighton Real Estate is a leading real estate company in Bekasi, known for our commitment to innovation and client-centric approach. Our team is passionate about creating value for our clients, and we are looking for a Customer Support Specialist who shares our vision. As a Customer Support Specialist, you will be at the forefront of our customer service efforts, using tools like Zendesk and Salesforce to streamline our processes and enhance client interactions.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by handling inquiries and resolving issues promptly and professionally.
• Assist in the administration of client accounts, including updating records and maintaining accurate documentation.
• Coordinate with the sales and marketing teams to ensure smooth communication and information flow.
• Use customer relationship management (CRM) tools like Salesforce to manage client interactions and track support tickets.
• Assist in the organization and management of client meetings, ensuring all necessary materials are prepared and distributed.
• Stay updated with industry trends and best practices in customer support to continuously improve our service offerings.
• Contribute to the development of training materials and processes to enhance the overall efficiency of the customer support team.
• Participate in team meetings and contribute to the development of strategies to improve customer satisfaction and retention.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer support or a related administrative role.
• Proficient in using CRM tools such as Salesforce or similar platforms.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and stakeholders.
• Excellent organizational and time management skills to handle multiple tasks and deadlines.
• Ability to work well in a team environment and collaborate effectively with other departments.
• Familiarity with real estate industry terminology and processes is a plus.
• Fluency in English is a significant advantage, as it is widely used in the real estate industry.

🛠️ Keahlian

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